If you started using Document Customizer before installing Shipping Manager or enabling the Customs Tariff feature, the standard setup for customs tariff documents won’t appear in your Document Customizer configuration. You can add it manually in a few clicks. This article explains how, and what needs to be in place first.
The action to add the customs tariff setup is only available once Shipping Manager is installed and the Customs Tariff feature is enabled. If you don’t see the option, check those two prerequisites first.
Once you add the setup, the standard templates for customs tariffs are added to your existing Document Customizer configuration.
Why the customs tariff setup may be missing in Document Customizer
Document Customizer ships with a standard setup for several document types. The setup for customs tariff documents is tied to Shipping Manager and the Customs Tariff feature. If you were already using Document Customizer before you installed Shipping Manager or before you enabled the Customs Tariff feature, that part of the standard setup was never added automatically.
This isn’t an error. It just means the configuration was created before the relevant feature existed in your environment. The fix is to add the setup manually.
Prerequisites: Shipping Manager and the Customs Tariff feature
Before you can add the customs tariff setup, two things must be in place:
- Shipping Manager must be installed.
- The Customs Tariff feature must be enabled.
If either is missing, the action described below won’t be available. So if you can’t find the option in your Document Customizer, that’s the first thing to check.
How to add the standard customs tariff setup manually
Adding the setup is straightforward. In Document Customizer:
- Go to Actions.
- Choose Add setup for new document types.
- Select Custom tariff setup.
That’s it. The standard setup, including the new templates for customs tariffs, is now added to your Document Customizer configuration alongside everything you already had.
Q&A
Why is the customs tariff setup not in my Document Customizer configuration?
This happens when you used Document Customizer before installing Shipping Manager or before enabling the Customs Tariff feature. The standard setup for customs tariff documents was added only after those features existed in your environment, so your earlier configuration doesn’t include it. You can add it manually.
How do I add the standard customs tariff setup in Document Customizer?
Go to Actions, choose “Add setup for new document types”, and select “Custom tariff setup”. This adds the standard templates for customs tariffs to your existing configuration.
Why can’t I see the option to add the customs tariff setup?
The action is only available when Shipping Manager is installed and the Customs Tariff feature is enabled. If you don’t see the option, verify both of these prerequisites.