In Business Central you can send different types of documents from different email addresses. Instead of sending everything from one default account, you assign specific document types to specific email accounts.
You set this up under your email accounts. Mark an account, choose Assign Scenarios, and select which document types should go out from that address. You can add as many scenarios to an account as you want.
You can also unassign a scenario from an email address, or reassign it to a different email account when your needs change.
The result is that invoices, order confirmations, and other document types can each have their own default sender address when you send them from Business Central.
Using different sender addresses for different documents in Business Central
Business Central lets you control which email address is used for different types of documents. By default, every email goes out from one default account. But in many businesses that isn’t ideal. You might want invoices to come from accounting, order confirmations from sales, and so on. Business Central handles this through email scenarios.
How email accounts and scenarios work together
When you open the email accounts setup, you see all the email accounts configured in your Business Central. One of them is marked as the default, and unless you change anything, all outgoing emails are sent from that account.
To change this, you assign scenarios to other email accounts. A scenario is simply a type of document or action that triggers an email, such as a sales invoice or an order confirmation.
How to assign a scenario to an email address
Start by marking the email account you want to use. Then choose Assign Scenarios. From there you select which types of documents you want to send from that specific address. You can add as many scenarios to a single account as you need.
Unassigning and reassigning scenarios
If you no longer want a scenario tied to a particular email address, mark it and unassign it. You can also reassign a scenario directly to another email account if you want a different address to handle that document type going forward.
What this gives you
This functionality means you can set up default sender addresses for different groups when you create and send emails from Business Central. Each department or document type can have its own sender, which makes your outgoing communication clearer and more consistent for the people receiving it.
Q&A
Can Business Central send different documents from different email addresses?
Yes. You assign email scenarios to specific email accounts, so each document type can have its own sender address instead of everything going from the default account.
How do you assign a document type to a specific email account?
Open the email accounts setup, mark the account you want to use, choose Assign Scenarios, and select which document types should be sent from that address. You can add as many scenarios as you need.
Can you move a scenario from one email account to another?
Yes. You can unassign a scenario from an email address or reassign it directly to a different email account.