Business Central keeps a record of every email sent from the system. With the right setup, you can open each sent email, see exactly what was sent, and resend or edit it before sending it again. You find this overview by searching for Sent Emails.
To see all sent emails across the system, you need the correct user email policies set up. Without them, you only see your own emails.
You can also trace a specific email back to its source document, such as a posted document, using the Show Source function.
Where Business Central stores sent emails
Business Central logs all emails sent from the system in the Sent Emails list. To open it, search for “Sent Emails”. This gives you a complete overview of every email that has gone out from Business Central.
From this list you can open each email and see exactly what was sent. This is useful when you need to confirm what a customer or supplier actually received.
Set up user email policies to see all sent emails
To view all emails across the system, and not just your own, you need the right user email policies in place. If you only see a limited selection of emails, check your email policy setup first.
Resend or edit a sent email
Once you open a sent email, you have two options. You can resend it as it was, or you can edit the content and send it again. This saves time when an email needs to go out a second time or needs a small correction before resending.
Trace an email back to its source document
Business Central lets you trace an email back to where it came from. If you are standing on a posted document, you can choose Show Source to see which document the email originated from. From there you can open the source document directly.
Q&A
Where do I find sent emails in Business Central?
Search for “Sent Emails” in Business Central. This opens a list of all emails that have been sent from the system.
Why can I only see some sent emails and not all of them?
You need the correct user email policies set up to see all sent emails across the system. Without the right policies, your view is limited.
Can I resend an email from Business Central?
Yes. Open the sent email and you can either resend it as is, or edit the content and send it again.
How do I find out which document an email came from?
Stand on the relevant posted document and choose Show Source. This tells you where the email originated, and you can open the source document from there.