In Business Central you can configure the email body text that goes out with your documents by editing the start text and end text fields on the document template. These two fields are plain text fields, so you can write or edit directly in them. Any comments from the document header or document lines appear between the two texts, provided you have enabled this in the document handling setup.
Editing the email body text on a document template
When you want to edit the configured email body text, open the document template and scroll down to the start text and end text. Both sections are text fields, which means you can simply write or edit the content directly in the fields.
Difference between start text and end text
The start text appears at the top of the email body, and the end text appears at the bottom. The difference between them matters when you work with comments. Any comments placed on the document header or the document lines are inserted between the start text and the end text. This only happens if you have enabled comment handling in the document handling setup.
Q&A
How do you edit the email body text on a document in Business Central?
Open the document template, scroll down to the start text and end text fields, and write or edit directly in them. Both are plain text fields.
What is the difference between start text and end text on a document template?
The start text appears before the document content and the end text appears after it. Comments from the document header or document lines are placed between the two texts.
Why are document comments not showing up in the email body?
Comments only appear between the start text and end text if you have enabled comment handling in the document handling setup.