Document handling in your business solution lets you send emails using templates written in different languages. The standard setup includes English and Danish, but you can create as many templates as you need for every language you use with your customers.
You define a fallback language code that the system uses when no template has been translated into a customer’s language. This ensures an email always goes out, even if you have not yet created a template in that specific language.
The actual content of each email is defined on the template card, not in the simple text setup. The template card holds both the subject line and the body text for each language.
Working with email templates in multiple languages
One of the core features of document handling is the ability to work with email templates in different languages. When you send a document by email, the system picks the right template based on the language assigned to the customer.
The default setup comes with two languages: English and Danish. You are not limited to these. You can build as many document email templates as you want, covering all the languages you communicate in.
Setting a fallback language for untranslated templates
You can define which language code should be used for emails when an email template has not been translated. This handles the situation where a customer uses a language you have not yet built a template for. Instead of failing, the system falls back to your chosen default language.
Where the email content is defined
In the document handling simple text setup, you only see the setup itself. The actual content of the email lives on the template card.
If you open the template card for a sales order in English, you can see that both the subject and the body text are written in English. Switch to the Danish template, and the subject and the start text are in Danish.
To add a new language, you create a new template and write the subject and text in that language. This way you can build text templates translated into every language you use when communicating with customers.
Q&A
Which languages are included in the default document handling setup?
The default setup comes with two languages: English and Danish. You can add as many additional language templates as you need.
What happens if an email template has not been translated into a customer’s language?
You define a fallback language code in the setup. The system uses that language code for emails where no translated template exists.
Where do you define the subject and body text of an email?
The content is defined on the template card, not in the document handling simple text setup. Each template card holds the subject and body text for one language.
How do you add a new language for email templates?
Create a new template and write the subject and text in the language you want. You can repeat this for every language you communicate with customers in.