In Business Central you can set up a fixed CC and a fixed BCC email address that applies to every email sent out of the system. This guide explains where you configure the setting, how it works together with your existing email setup, and a practical scenario for using it.
You configure the fixed CC and BCC addresses in Document Handling Setup. Once set, both addresses are added to all outgoing emails from Business Central.
The fixed addresses do not replace your existing email setup. They are added in addition to the email setup on the customer account and on the document template. So whatever recipients you already have configured will still receive their emails, and the fixed CC and BCC addresses are included on top of that.
A common use is to keep a copy of all outgoing emails in a mailbox outside Business Central. If you set the fixed BCC to an external email account, you get an automatic archive of everything the system sends, without changing how each individual document or customer is set up.
Where to set up fixed CC and BCC email addresses in Business Central
Open Document Handling Setup. Here you can enter a fixed CC email address and a fixed BCC email address. These two addresses then apply to all emails sent from Business Central.
How the fixed addresses interact with existing email setup
The fixed CC and BCC addresses are added to the recipients already defined on the customer account and on the document template. They extend your current setup rather than override it.
Using fixed BCC to keep a copy of outgoing emails
If you want a copy of every outgoing email in a mailbox outside Business Central, set the fixed BCC to that external email account. This gives you a central record of all emails the system sends.
Q&A
Where do you configure fixed CC and BCC email addresses in Business Central?
You configure them in Document Handling Setup, where you can enter a fixed CC email address and a fixed BCC email address.
Do the fixed CC and BCC addresses replace the email setup on the customer and document template?
No. They are added in addition to the email setup on the customer account and on the document template, so existing recipients still receive their emails.
How can you keep a copy of all outgoing emails outside Business Central?
Set the fixed BCC address to an email account outside Business Central. Every outgoing email will then be copied to that account.