In document handling, comments made on the order or on the order line can be set into the email buddy.
In this example, I have set a comment on the order saying that the order should be delivered before the summer holiday.
When I send this order with document handling, I will be asked if I would like to add the comments from the header and the lines.
If I’d like to ignore those being set in, I press No, but in this case, I would like to add the comments.
And now the comment from the document has been set into my email body.
I can disable this functionality in document handling setup.
So if I never want comments to be added to my email bodies, I can enable the ignore comments on orders.