Where lies the boundaries for an ERP system?

Introducing the Functional Areas
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An intermediate video requires some previous experience with Business Central, but it is still easily accessible to most people. Intermediate Watch the "basic" videos to take the tour of the main processes of Business Central. This is the basic, need-to-use functionality. The Basics

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Presenter: Sune Lohse, Chief Strategy Officer

How to work with the boundaries of Business Central?

Let’s look at the boundaries of an ERP system.

This is what happens in the video

Of course, the different ERP systems in the market have different boundaries, but basically they all have the same core functionality for being an ERP system.

So if we have an ERP system with a lot of basic processes, for instance like this, there will be some of the processes that are handled by some ERP systems and some of them that are not within other ERP systems. So let’s look at Business Central that I’m working with. So for instance here in the administration and Human Resource Management, the ERP system is not very strong. So normally we wouldn’t suggest our customer to try to handle those processes with the ERP systems.

Likewise, if we look at the CRM and marketing, many of those processes are normally handled by the CRM system, Microsoft CRM or other CRM system and the marketing has many different software that they use for all their purposes and all their activities.

So this is normally not handled in Business Central even though Business Central has functionality for CRM but often we recommend that you don’t use it.

And likewise, you could walk around the boundaries of the ERP system to see what’s inside and what’s outside and we would normally draw a picture like this saying that intro company are within the ERP system, but the webshop handling and the POS solution are sometimes within without, part of it is within without but basically you have the processes that I’ve written here being a part of the ERP system and I’ve also shown some of the CRM system because it’s a very close related product.