When you work with intercompany trade in Business Central, you cannot delete an intercompany order directly from the supply company. You have to delete it from the sales company first. If you try to delete the sales order in the supply company before that, Business Central blocks you with a message saying only the intercompany customer is allowed to delete it.
The correct sequence is to delete the linked purchase order in the sales company first. Once that is done, the sales order in the supply company is released for deletion, and you can remove it.
Deleting an intercompany order must start in the sales company
When a sales order or a purchase order is created in your sales company and sent to your supply company, you might later decide that you want to delete it. The key thing to know is that an intercompany order has to be deleted from the sales company, not from the supply company.
Here is what happens if you try the wrong way around. Say you are in your supply company, and nothing has been posted on the sales order yet. If you try to delete it directly, you get a message telling you that only the intercompany customer is allowed to delete this. So the deletion is blocked.
The correct order of operations
To delete the order properly, go to the sales company first. There you have the link to the related purchase order, and you can delete it from there.
Once the purchase order is deleted in the sales company, go back to the sales order in your supply company and update the page. You will see a message saying your order is deleted. At that point you can go ahead and delete the order in the supply company as well.
Q&A
Why can’t I delete an intercompany order from the supply company?
Business Central blocks the deletion because only the intercompany customer is allowed to delete the order. You have to start the deletion from the sales company instead.
How do I delete an intercompany order in Business Central?
Go to the sales company first and delete the linked purchase order. Then go back to the sales order in the supply company, update the page, and delete it there.
Does it matter if anything has been posted on the order?
In this example nothing was posted on the sales order, and the deletion was still blocked from the supply company side. The rule is about which company initiates the deletion, so you need to start from the sales company.