Setting up Reminder Terms

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Reminder terms in Microsoft Dynamics 365 Business Central let you control how and when reminders are issued to your customers. You set up reminder term codes, define the levels within each code, and decide whether interest and fees should be posted when a reminder is created.

You add a reminder term code, set the maximum number of reminders, and choose whether to post interest, additional fees, and per-line fees. You also define a minimum amount in local currency below which no reminder is created.

Each reminder term code holds individual levels, and you define settings such as grace period, due date calculation, interest calculation, and fee amounts for each level.

You can add beginning and ending text to each level. By using percent signs followed by a number, such as %11, you insert placeholders that are automatically replaced with values like the company name when the reminder is issued.

Setting up reminder term codes

In Reminder Terms, you add different codes with different setups for each reminder term you want to connect to a customer. To create a new code, press New.

In the Description field, you give the reminder term a name. In Number of Reminders, you state the maximum number of reminders that can be issued for this reminder term code.

Reminder term codes are not language controlled. In this example, there are separate codes for the Danish language and codes for the ENU (English) language.

Posting interest and fees on reminders

Several fields control what gets posted when you issue a reminder:

• Post Interest: specifies whether interest should be posted when issuing the reminder.
• Post Additional Fee: defines whether the additional fee should be posted when you issue the reminder.
• Post Additional Fee Per Line: defines whether the per-line fee should be posted when you issue the reminder.

In Minimum Amount (LCY), you define the minimum amount in local currency for which a reminder will be created. You can also add a note about the line fee on the report.

Defining reminder levels

For each reminder term code, you define the actual levels that apply. To do this, mark the reminder and go into Levels.

In Number, you define the level, which in this case will be one, two, and three. The following fields control how each level behaves:

• Grace Period: defines the length of grace given for the reminder.
• Due Date Calculation: defines how the due date for payment of the reminder is calculated.
• Calculate Interest: defines whether interest is calculated on the reminder level.
• Additional Fee (LCY): defines how much the additional fee should be.
• Additional Fee Per Line Amount (LCY): defines whether there should be an amount per line on the reminder.

You then define how the fee calculation works. You can choose between Fixed, Single Dynamic, and Accumulated Dynamic. In Add. Fee per Line Description, you can state a description that goes on the line fee.

Setting currency-specific fees

You can connect currency settings to each level by going into Navigate and Level. Under currencies, you can see what the additional fee and the additional fee per line should be if the reminder is in a specific currency.

Adding beginning and ending text to reminders

Each reminder level has a starting text and an ending text. You reach these by going into Navigate and Level.

In Beginning Text, you define the text written on the reminder before the actual reminder lines. In Ending Text, you define the text shown under the reminder lines.

Using parameters and placeholders in reminder text

You can use percent signs together with a number in your reminder text. These parameters automatically insert text into the reminder.

You find the full list of parameters by clicking the Help button in the menu, or by pressing Alt+Q. In the online help, you can scroll down to see each placeholder and the value it produces.

For example, if you put %11 into your ending text where it says “Yours sincerely”, it will be replaced by the company name when you issue the reminder.

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